Legal

Privacy Policy

Last updated: 6 November 2026

Satori Connect respects your privacy. This policy explains what we collect, why, and what you can ask us to do with it. It covers this website, our workshops and programmes, and anything you buy from us.

1. Who we are

Satori Connect is run by Khanh Vu, a sole trader based in Melbourne, Victoria, Australia. Contact: khanh@satoriconnect.com.

2. What we collect

  • Details you give us: your name, email address, and organisation or team details if you share them.
  • Purchase details: what you bought, when, and how much you paid. Stripe handles your card details. We never see them.
  • Your strengths results: your CliftonStrengths® results (Top 5 or Full 34), when you share them with us or take part in our programmes.
  • Programme content: your workshop participation, reflections, form answers, assessment answers and feedback.
  • People you invite to give feedback: if you use the Strengths Maturity Continuum™ peer feedback, we collect the names and email addresses of the people you invite, and their answers.
  • Technical details: basic information our website platform needs to run the site, such as your browser and device.

3. How we use it

  • To email your Gallup access code and deliver what you bought
  • To process payments and refunds
  • To prepare your strengths insights and run workshops and programmes
  • To build team strengths grids and patterns for your team
  • To send follow-up resources linked to your purchase or programme
  • To send occasional emails, only if you signed up for them
  • To improve our content and facilitation

4. How we treat your strengths results

  • We use your results only for strengths development, within the programme or team you take part in.
  • Individual results may be discussed in workshops to support learning.
  • Team-level insights may be shared within your team.
  • We do not share individual results outside your team or organisation without your clear permission.
  • We never use strengths data for performance management, evaluation or hiring decisions.
  • We may remove names from feedback and use it to improve our services.

5. Who we share it with

We share information only with the services that help us run, protect and deliver our work:

  • Systeme.io: our website, checkout, email and course platform
  • Stripe: card payments
  • Gallup: to issue your CliftonStrengths® access. When you take the assessment, Gallup's own privacy notice applies.
  • Cloudflare: protects our site and runs our Strengths Maturity Continuum™ assessment, including peer feedback
  • Resend: sends emails from our programmes and assessments
  • Google Workspace: stores our working files, and runs coaching sessions on Google Meet
  • Xero: invoicing and accounts
  • AI tools, such as Claude and ChatGPT: help us prepare some reports and insights. See section 6.

Some of these services store information outside Australia, including in the United States and Europe.

We do not sell, rent or trade personal information. Our referral partners do not see your details.

6. How we use AI

We use AI tools to help prepare some reports and insights from your strengths results and answers. We write and test the instructions these tools follow.

  • A person reviews every report before you receive it.
  • We use settings that stop these providers using your information to train their AI.
  • We do not use AI to make decisions about you.

7. Emails

Every marketing email has an unsubscribe link. You can unsubscribe at any time. You will still get the emails you need about a purchase, such as receipts, access details and renewal reminders.

8. Keeping your information safe

We take reasonable steps to protect your information from misuse, loss or unauthorised access. Only Satori Connect and the systems needed to deliver our programmes can access participant data.

9. How long we keep it

We keep your information while you are a customer, a programme participant or on our email list. After that, we keep it only as long as tax or legal rules require.

10. Your rights

You can ask to see, correct or delete the personal information we hold about you. Email khanh@satoriconnect.com.

If you are not happy with how we handled a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

11. Changes

We may update this policy. The date at the top shows the latest version.

Questions about your information?

Ask to see, correct or delete what we hold about you.

Email khanh@satoriconnect.com