Legal
Terms and Conditions
Last updated: 6 November 2026
These terms cover your use of satoriconnect.com and everything you buy from Satori Connect. That includes assessments, digital products, online programmes, membership, coaching, workshops and consulting.
Satori Connect is run by Khanh Vu, a sole trader based in Melbourne, Victoria, Australia. "We", "us" and "our" mean Satori Connect. By using this site or buying from us, you agree to these terms.
1. Using this site
- You must be 18 or over to buy from us.
- Give us accurate details when you buy, book or sign up.
- Keep your login details private. You are responsible for what happens in your account.
- Do not use the site for anything unlawful, or try to break into it or disrupt it.
2. What we offer
Our products and services fall into these groups:
- Assessments and digital products, such as CliftonStrengths® codes, the Strengths & Ikigai Compass™, the Strengths Maturity Continuum™ and The Ikigai Method eBook
- Online programmes: Decoding Your Strengths™, Decoding Your Strengths™+ and Strengthsify™ Your Career
- Membership: Strengthsified™ Tribe
- 1:1 coaching, including Satori Executive Alignment™
- Team and leadership work, including the Satori Team Diagnostic™, Team Design Workshop™, Team Performance Sprint™, Kintsugi Leadership™, Performance Consulting and Building a Strengths-Focused Culture
- Free resources, such as the Career Activation Quest
The rules for each group are set out below.
3. Your CliftonStrengths® results
- Our programmes and experiences are built on your CliftonStrengths® results. You need to complete the assessment before you start.
- Khanh Vu is a Gallup Certified Strengths Coach. We buy CliftonStrengths® access from Gallup and pass it on to you.
- After payment, we email you a personal Gallup access code. You take the assessment on Gallup's site, under Gallup's terms.
- Use the email address you want your results linked to.
- The Upgrade to Full 34 only works with the Gallup account you used for your Top 5. It does not let you retake the assessment.
4. Prices and payment
- Prices for products bought online are shown on each order page, in the currency shown there.
- Stripe processes all card payments. We never see or store your full card number.
- Your order is confirmed once payment goes through.
5. Assessments and digital products
- You get access straight after payment.
- Once you have your code or access, we do not give refunds if you change your mind. This applies whether or not you have finished the assessment or product.
- If you no longer need an unused CliftonStrengths® code, you can give it to someone else.
6. Online programmes
- Content in Decoding Your Strengths™ and Strengthsify™ Your Career is released as set out on each programme page.
- Once you have access, we do not give refunds on Decoding Your Strengths™ or Strengthsify™ Your Career if you change your mind.
Decoding Your Strengths™+
- Gives you 12 months of access from the date you buy it. It includes the Decoding Your Strengths™ Sprint, the Theme Guide Library and Strengthsified™ Tribe membership.
- When added at checkout, it costs US$89 for the first 12 months. It then renews automatically at US$99 a year. We will email you before each renewal.
- You can turn off automatic renewal at any time by emailing khanh@satoriconnect.com.
- If you change your mind, you can ask for a full refund within 7 days of buying it. We do not give change-of-mind refunds after 7 days.
7. Strengthsified™ Tribe
- Membership is billed monthly or yearly, depending on the plan you choose, and renews automatically. We will email you before each yearly renewal.
- You can cancel at any time. Cancelling stops your next renewal. You keep access until the end of the period you have paid for.
- We do not give refunds if you change your mind part way through a billing period.
8. 1:1 coaching
- To cancel or reschedule a session, tell us at least 72 hours before it starts. If you give less notice, you will be charged for the session.
- If you miss a session without telling us, that session is used.
- You must use all sessions within 3 months of buying them. Sessions not used in that time expire.
9. Team and leadership work
This section applies when an organisation books a diagnostic, workshop, programme or consulting with us.
Codes
Every participant needs CliftonStrengths® results first. The cost of codes is part of the experience fee. Codes cannot be refunded once issued, even if the booking is cancelled.
Deposit
We ask for a 50% deposit to confirm your date. The date is not held until the deposit is paid.
Invoices
We send invoices for all organisation bookings. Invoices must be paid within 14 business days, and all invoices must be paid in full before your session starts.
Cancelling
If you cancel:
- more than 30 days before the start date, we refund your deposit, minus the cost of any codes already issued
- 15 to 30 days before, we keep your deposit
- 14 days or less before, the full fee is payable
Postponing
You can move your date up to two times, with at least 30 days' notice. Moving the date with less notice counts as a cancellation.
10. Proposals and agreements
If we agree a written proposal or agreement with you, it applies alongside these terms. If the two differ, the proposal or agreement wins.
11. What coaching is and is not
Our coaching, workshops and programmes are for personal and professional development. They are not counselling, therapy, or medical, psychological, legal or financial advice. You are responsible for your own decisions and actions, and for the results of them.
12. Refunds and your rights
To ask for a refund, email khanh@satoriconnect.com with your name, the email you used and what you bought. We will reply within 5 business days. Approved refunds go back to the card or account you paid with.
Nothing in these terms limits your rights under the Australian Consumer Law. If something you bought from us has a major problem, you may be entitled to a refund whatever these terms say.
13. Free resources
Free resources are provided as they are. We may change or remove them at any time.
14. Our content
Everything on this site and in our programmes belongs to Satori Connect, unless it says otherwise. This includes text, workbooks, reports, audio, video and our named frameworks. You may use it for your own learning, or within your own team if your organisation bought it. You may not copy, share or sell it without our written permission.
Gallup®, CliftonStrengths® and the 34 CliftonStrengths® theme names are trademarks of Gallup, Inc.
15. What you send us
If you share content with us, such as forms, reflections or feedback, you let us use it to deliver and improve our services. We will not publish anything that names you without your permission.
16. Our responsibility
We work hard to keep the site and our programmes running. We cannot promise they will never be interrupted. To the extent the law allows, we are not liable for indirect losses, such as lost profits.
17. Ending access
We may suspend or end access for anyone who breaks these terms.
18. Governing law
These terms are governed by the laws of Victoria, Australia. The courts of Victoria will handle any dispute.
19. Changes
We may update these terms. The date at the top shows the latest version. Changes do not affect anything you bought before the update.